Date(s) - 28/10/2020
2:00 pm - 5:00 pm
Format: This training will be carried out online but in a virtual face-to-face setting. Attendees must have laptop their laptop camera and microphone on during the session.
Organisations exist within a complex network of social, economic, political and technological factors. Shifts in any of these aspects of the organisation’s environment can lead to problems and crises.
This workshop will provide a good understanding of theoretical and operational concepts of communications strategies and dealing with various stakeholders with empathy.
At the end of this workshop, participants will be able
- to develop and communicate response messages to address specific situations and stakeholders including employees;
- to communicate effectively and with empathy when dealing with various public and stakeholders
What Participants learn
- Communication Strategies
- What is Empathy
- What is NOT Empathy
- Attributes/Types of Empathy
- Understanding Feelings, Needs, Requests of stakeholders
Materials: All delegates will receive training slides.
Who should attend?
Staff dealing with different stakeholders and those handling crisis communications and challenging situations.
Spaces available: 15
Trainer: Dr Rinkoo Ghosh
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