Date(s) - 28/10/2020
2:00 pm - 5:00 pm

Location: Online

Format: This training will be carried out online but in a virtual face-to-face setting. Attendees must have laptop their laptop camera and microphone on during the session.


Organisations exist within a complex network of social, economic, political and technological factors.  Shifts in any of these aspects of the organisation’s environment can lead to problems and crises.

This workshop will provide a good understanding of theoretical and operational concepts of communications strategies and dealing with various stakeholders with empathy.

Event Overview

At the end of this workshop, participants will be able

  1. to develop and communicate response messages to address specific situations and stakeholders including employees;
  2. to communicate effectively and with empathy when dealing with various public and stakeholders

What Participants learn

  • Communication Strategies
  • What is Empathy
  • What is NOT Empathy
  • Attributes/Types of Empathy
  • Understanding Feelings, Needs, Requests of stakeholders

Materials:  All delegates will receive training slides.

Who should attend?

Staff dealing with different stakeholders and those handling crisis communications and challenging situations.

Level: Introductory

Spaces available: 15

Trainer: Dr Rinkoo Ghosh

By confirming this booking, you are accepting the PRCA SEA Terms and Conditions.


Bookings are closed for this event.